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 DELIVERY AND RETURN CONDITIONS

 

DELIVERY COUNTRIES - PRICES - DELIVERY TIMES

- FRANCE
- EUROPE - ZONE 1
- EUROPE - ZONE 2
-
UNITED STATES


RETURN POLICY

- TO REMEMBER WHEN RETURNING YOUR PURCHASE
-
FREE RETURNS FROM FRANCE
- PAID RETURNS FROM FRANCE
- RETURNS FROM EUROPE
-
RETURN ADDRESS


REFUND

CONTACT US BY MAIL

 



COUNTRY OF DELIVERY - PRICES - DELIVERY TIMES

1. FRANCE METROPOLITAN , ANDORRA and MONACO 

* FREE DELIVERY IN FRANCE FROM 69 € OF PURCHASE.

- COLISSIMO : 3,9 € OFFERED FROM 69 € OF PURCHASE.

DELIVERY TIME : 2 to 3 DAYS

- CHRONOPOST : 18 €, OFFERED FROM 295 € OF PURCHASE.

DEADLINE: ORDER BEFORE 9AM, DELIVERY THE NEXT DAY BEFORE 6PM.


 

2. EUROPEAN UNION - ZONE 1: BELGIUM, GERMANY, ITALY, LUXEMBOURG, THE NETHERLANDS, SPAIN.

*FREE DELIVERY FROM 125 € PURCHASE;

- COLISSIMO INTERNATIONAL: 4,5 € free of charge from 125 € purchase 

DELIVERY TIME: 4 TO 6 DAYS

- EXPRESS DELIVERY: 20 €.  

DELIVERY TIME: 2 TO 3 DAYS

 

3.EUROPEAN UNION - ZONE 2: REST OF THE EUROPEAN UNION, SWITZERLAND & UNITED KINGDOM

*FREE DELIVERY FROM 165 € PURCHASE;

- COLISSIMO INTERNATIONAL: 5,9 € free from 165 € purchase 

DELIVERY TIME: 4 TO 8 DAYS

- EXPRESS DELIVERY: €25  

DELIVERY TIME: 2 TO 3 DAYS


 

4. UNITED STATES :

- EXPRESS DELIVERY: 30 € - CONTACT US

 


 

FOR COUNTRIES OUTSIDE THE EEC, CUSTOMS DUTIES MAY BE DUE. THESE ARE TO BE PAID BY THE BUYERS.

NO DELIVERY WILL BE MADE IF THE DELIVERY ADDRESS IS A POST OFFICE BOX OR A HOTEL.

THE DELIVERY TIMES ARE GIVEN AS AN INDICATION, THEY REMAIN DEPENDENT ON THE CARRIERS. AS A REMINDER THEY ARE TO BE COUNTED IN WORKING DAYS.

 



  RETURN POLICY : 

 

FRANCE :

RETURNS ARE FREE 

EUROPE:

RETURNS ARE AT THE CUSTOMER'S EXPENSE.


 

1. TO REMEMBER TO RETURN YOUR PURCHASE:

YOU HAVE 15 DAYS FROM THE DATE OF RECEIPT OF YOUR PURCHASE TO RETURN IT IF IT DOES NOT SUIT YOU.

THE PRODUCT MUST BE RETURNED IN ITS ORIGINAL PACKAGING, IN PERFECT CONDITION TO REQUEST A REFUND.

ANY ITEM WORN OR DAMAGED WILL NOT BE ACCEPTED.

IT IS IMPERATIVE THAT YOU ENCLOSE THE DELIVERY NOTE THAT ACCOMPANIED YOUR PURCHASE.  THIS IS NECESSARY FOR THE IDENTIFICATION OF YOUR ORDER BY THE WAREHOUSE.

UPON RECEIPT OF THE PACKAGE, THE WAREHOUSE WILL CHECK THAT THE RETURN CONDITIONS HAVE BEEN MET ; ORIGINAL PACKAGING, NEVER WORN.. ANY PRODUCT THAT DOES NOT COMPLY WITH THE QUALITY CONTROL WILL NOT BE REIMBURSED.

 


 

2. FREE RETURN FROM FRANCE -HOW TO PROCEED ?

  •  PROVIDE YOUR ORDER NUMBER, WHICH BEGINS WITH COUI + 8 DIGITS.
  • DOWNLOAD YOUR RETURN LABEL DIRECTLY FROM THE LOGISTICS SITE: BY CLICKING ON- MY RETURN LABEL
  •  RETURN THE PRODUCT IN ITS ORIGINAL PACKAGING, ATTACHING THE DELIVERY NOTE TO YOUR SHIPMENT. (CFR INSTRUCTION ABOVE)


 



4.RETURN FROM EUROPE :

  • THE RETURN IS THE RESPONSIBILITY OF THE CUSTOMER. THE RETURN PARCEL IS UNDER THE RESPONSIBILITY OF THE SENDER. IT IS ADVISED TO SEND IT BY TRACKED PARCEL.
  •  
    • - STEP 1: YOU INFORM US OF YOUR RETURN BY EMAIL AT CONTACT@C-OUI.FR.
    • SPECIFY YOUR NAME AND SURNAME, THE DATE OF YOUR ORDER, THE NAME OF THE ITEM YOU ARE RETURNING, AND THE REASON FOR THE RETURN.
    •  
    • - STEP 2: THE ITEM MUST BE RETURNED IN ITS ORIGINAL CONDITION AND PACKAGING.  YOU CAREFULLY PACK YOUR PURCHASE.
    • IT IS ESSENTIAL TO ATTACH THE DELIVERY NOTE THAT ACCOMPANIED YOUR PURCHASE.  THIS IS NECESSARY FOR THE IDENTIFICATION OF YOUR ORDER BY THE WAREHOUSE.
    •  
    •  THE PRODUCT MUST BE DELIVERED TO THE FOLLOWING ADDRESS :
    •  
    • C-OUI - BIG BLUE at ADS - EVREUX
    • ZAC MULTI-SITE LONG BUISSON 2
    • RUE ROLLAND GARROS
    • 27930 GUICHAINVILLE
    • FRANCE

 




REFUND :


THE REFUND WILL TAKE PLACE AFTER THE CONFIRMATION OF RECEIPT AND CONFORMITY OF THE PRODUCT BY THE WAREHOUSE.

THE AVERAGE TIME OF ACCEPTANCE IS 15 DAYS, AFTER THE DATE OF DELIVERY TO THE WAREHOUSE. THE DELAY CAN BE EXTENDED UP TO 4 WEEKS DURING BUSY PERIODS, SUCH AS THE END OF THE YEAR OR SALES PERIODS.


UPON RECEIPT OF THE ACCEPTANCE OF THE RETURN BY THE WAREHOUSE, WE WILL SEND YOU AN EMAIL IN THE FORM OF A CREDIT NOTE, TO INFORM YOU OF THE ACCEPTANCE OF YOUR RETURN.

THE REFUND IS MADE THE SAME DAY, ON THE CREDIT CARD OR PAYPAL ACCOUNT THAT YOU USED TO MAKE YOUR PURCHASE.



ANY QUESTIONS? 

CONTACT US BY MAIL  

 

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