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 DELIVERY AND RETURN CONDITIONS

price and country of delivery

- France
- Europe
- United States of America

return policy

- Return Procedure
- Return address


refund

RATES AND COUNTRIES OF DELIVERY :

1. Metropolitan France, Andorra and Monaco 

*Free delivery in France from 69 € purchase.

- COLISSIMO : 3,5 € offered from 69 € of purchase 

              delivery time: 2 to 3 days

- CHRONOPOST : 15 €,   

              deadline: order before 6 am, delivery the next day before 6 pm.

2. European Union and Switzerland

*Free delivery in Europe from 99 € purchase

- COLISSIMO INTERNATIONAL: 5 € free for orders over 99 €

                delivery time: 4 to 6 days

- EXPRESS DELIVERY: 15 €.  

                delivery time: 2 to 3 days

3. United States:

         - CHRONOPOST: 25 € - contact us

 

 For countries outside the EEC, there may be customs duties to be paid by the buyer.

No delivery will be made if the delivery address is a post office box or a hotel.

 


 

 RETURN POLICY : 

 

You have 20 days from the date of receipt of your purchase to return your purchase if it is not suitable for you. 
 
The product must be returned in its original packaging and in perfect condition to request a refund.
Any item worn or damaged will not be accepted.

You must enclose the delivery note that accompanied your purchase.
 
The return postage costs are at the customer's expense. The return package is the responsibility of the sender. It is advisable to send it by tracked parcel. 

The refund will be made after confirmation of receipt and conformity of the product by our warehouse. 
The average acceptance time is 15 days after the delivery date at the warehouse.
This can take up to 4 weeks during busy periods, such as the end of the year and sales periods. 

 

Your return in two steps:

- Step 1: You inform us of your return by email at: contact@c-oui.fr, or via the website here 
 
specifying the following elements:
 

  • Your first and last name:
  • Your address :
  • The number of your order and its date :
  • The name of the model you wish to return : 
  • The reason for the return: (we are interested in your opinion and we can improve our service). 

We will send you a reference and/or a confirmation of the delivery address. In order to avoid any problem of reception, we ask you to wait for our return before sending.

- Step 2: 
The product must be returned in its original condition and packaging.
You must enclose the packing slip from your purchase. What is necessary to identify your order. 

        The product must be sent to the following address

C-OUI - Big Blue at ADS - EVREUX
ZAC Multi-site Long Buisson 2
Rue Rolland Garros
27930 GUICHAINVILLE


- Step 3: Upon receipt of the package, the warehouse will check that the return conditions are respected; original packaging, never used.
Any product that does not comply with the quality control will not be refunded.


REFUND :

The refund will be made after confirmation of receipt and conformity of the product by our warehouse. 

The average acceptance time is 15 days after the delivery date at the warehouse. This can take up to 4 weeks during busy periods such as the end of the year and sales periods.

Upon receipt of the acceptance of the return by the warehouse, we will send you an email in the form of a credit note, to inform you of the acceptance of your return.
 
The refund is made the same day, on the credit card or paypal account you used to make your purchase.


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